We process and dispatch all our orders within 2-3 days, delivery times are on average between 5-21 days. You can track the progress of your order in real time via our order tracking service which you can find directly at the bottom of the website.

Once you have placed your order, an email is automatically sent to the email address you provided during your purchase. If you have not received this email, please check your junk mail. If even in this case it cannot be found, please contact our customer service department at ponchoboutique@gmail.com

Delivery is completely free of charge on the entire shop regardless of the amount of your order.

Your order number is the number assigned to your purchase, it is located on the confirmation email you receive right after you place your order. For example, this number could be 1650.

If the tracking of your order is momentarily unavailable there can be several reasons:

- It is too early to be able to track the progress of your package, this is available after a few days.

- The carrier has not updated the tracking information of your order.

- The email address or order number you entered is not the correct one, in this case an error message will be displayed.

If the problem persists even after several days after your order has been shipped please contact our customer service at ponchoboutique@gmail.com.

We deliver to all countries, so please note that delivery times may vary depending on your location.

The quality of our items is one of our priorities, we do not tolerate our customers receiving their orders in an inappropriate condition. If you receive one or more items in poor condition please contact our customer service department at ponchoboutique@gmail.com with one or more photos so that we can assess and negotiate with you the best possible solution.

If you have made a mistake in giving us your delivery information please contact us immediately at ponchoboutique@gmail.com so that we can make the necessary changes as soon as possible before it is too late.

We accept a multitude of payment methods that are safe for your security:

- VISA

- MASTERCARD

- APPLE PAY

- AMERICAN EXPRESS

- STRIPE

Yes, all your information is 100% secure thanks to SSL/TLS protocols, all our urls in https testify to the safety and quality of our services. You have probably also seen an SSL certificate in the form of a small green padlock or an "s" next to the url bar of the site, this is a testimony of the security of the site. So all your financial transactions are secure from start to finish.

Promotional codes are to be used at the checkout stage, you can receive all sorts of discounts by subscribing to our newsletter or by already being a long time customer.

If you have not found the answer to your question through our FAQ we invite you to contact us via the email address ponchoboutique@gmail.com